Do you need email or phone support for your same day delivery Adelaide customers? If you are still on the process of choosing between email or phone support, here are a few things you need to consider. Take note of the personal preferences of your customer when finalizing your decision.

· Busy customers are looking for ways to easily contact a same day delivery Adelaide provider, not only for their delivery concerns, but also on other issues that may affect their decision where to contract their parcel or document deliveries like prices or delivery schedule. Among the top choices is phone support because customers feel they can relay any message instantly at the other end of the phone line and get a quick answer, whether their concern will be attended soon or not.

· Some customers who are too preoccupied with other tasks don’t want to waste their precious time dialing a same day delivery contact number and wait before their call will be answered would prefer using an email support system to relay their messages. Why? They feel that sending an email will only take a few minutes and can expect prompt response from the same day delivery Adelaide provider as long as their assigned customer representative on duty to respond to all emails received that given day. In fact, a reliable same day delivery company is dedicated in answering all emails in a timely manner, especially those containing complaints or disputes to avoid earning a bad reputation.

· Making a phone call can be time consuming because you aren’t given assurance that the line isn’t busy. There are instances when a customer’s call is put on hold for minutes because there is still another customer ahead of you waiting to be served. Imagine if there are 3 to 4 persons in line before you, this simply means you need to wait longer or end the call and try next time if you are lucky.


Have you finally assessed which option is best for your customer support, email or phone? If you are not yet decided, you can use the above facts as your reference. Aside from that, you can create a survey among your existing customers and ask their opinion or personal preference which is better, email or phone support. Depending on the results generated from your customer survey and available funds, choose a customer support system that will provide the highest yield of customer satisfaction rating score or go with a support system that produced the biggest number of solved cases of customers’ complaints.

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